Related Article: How to unlock your iPhone for use with a different carrier

Verizon has tried to remove the SIm lock from my iphone but says it's an apple factory lock they cannot remove. How can I unlock it?

Has anyone else experienced this issue

Posted on Aug 24, 2023 11:21 AM

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See -> How to unlock your iPhone for use with a different carrier

How to unlock your iPhone for use with a different carrier - Apple Support

  • Apple can't unlock your iPhone for use with a different carrier. Only your carrier can unlock your iPhone.

You need to contact your Carrier.


Posted on Aug 24, 2023 11:22 AM

4 replies

Aug 26, 2023 9:25 AM in response to Raicya

I am trying to move my carrier from Xfinity but cannot because Apple has not unlocked my phone. Xfinity keeps telling me they have requested it an should only take 24-48 hours. It has been over 72 hours and counting. Xfinity said my initial request to apple was cancelled because I checked with Xfinity about it and they had to start another ticket/request. COME ON GUYS! How can I get Apple to unlock my phone or is Xfinity lying to me about apple holding it up or can they really do it themselves? help!

Aug 26, 2023 9:52 AM in response to NancyW13

Yes, Xfinity is lying to you, there was no ticket/request to Apple as Apple can't unlock the phone. As already stated, only the carrier can unlock the phone. And it shouldn't take 24-48 hours, when AT&T unlocked my phone, it literally took less then a minute.

Call Xfinity back and escalate the call to a manager or someone higher up who can help you.

Verizon has tried to remove the SIm lock from my iphone but says it's an apple factory lock they cannot remove. How can I unlock it?

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