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storage space needs to be purchased

my iPad is disabled and i do not have access to my emails it says I need to upgrade my storage I'm locked out so i cannot do it. How can i purchase storage space?

iPad Air 2, iOS 12

Posted on Aug 24, 2023 4:19 PM

Reply
1 reply

Aug 25, 2023 12:56 PM in response to Bible31

Hi Bible31,


It sounds like you need help clearing storage from your iPad to access your email. If so, for help with first understanding the difference between local storage on your iPad and iCloud storage, check out the article here: What's the difference between device storage and iCloud storage?


You can also use the steps below found in the article here to use the recommendations listed and clear storage: How to check the storage on your iPhone and iPad - Apple Support


"Use your device to check its storage

iPhone screen showing how to use your device to check the storage  

  1. Go to Settings > General > [Device] Storage. You might see a list of recommendations for optimizing your device's storage, followed by a list of installed apps and the amount of storage each one uses.
  2. Tap an app's name for more information about its storage. Cached data and temporary data might not be counted as usage.


In the detailed view you can:

  • Offload the app, which frees up storage used by the app, but keeps its documents and data.
  • Delete the app, which removes the app and its related data.
  • Depending on the app, you might be able to delete some of its documents and data.


If your device is almost full and can't free up space, you might get a Storage Almost Full alert. If you see this alert, check the storage recommendations or offload some less-used content like videos and apps. "


However, as you mentioned the iPad is disabled if you forgot your passcode or see the same message in the image from the article here: If you forgot your iPad passcode, follow those steps in the article to resolve the issue.


Hope the information helps.


Cheers.

storage space needs to be purchased

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