Hello. My son has just borrowed a phone off his friend and when he is trying to log in with his I’d and password we get to the trusted phone number part for it to send a verification code and the number it is saying we don’t have so it can’t be sent to it. Any ideas what we can do thank you
iPhone 12
From: Get a verification code and sign in with two-factor authentication - Apple Support
A code is sent first to your trusted devices automatically:
"If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices."
If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.
1. Click "Didn't get a verification code" on the sign in screen.
2. Choose to have the code sent to your trusted phone number.
3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).
4. Enter the code on your other device to complete sign in.
"If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple ID password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity."
"If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline."
On a mobile device go to Settings > [your name] > Tap Password & Security > Get Verification Code.
On a Mac: Go to Apple menu > System Preferences [System Settings], then click Apple ID. Click Password & Security > Get Verification Code.
From: Get a verification code and sign in with two-factor authentication - Apple Support
A code is sent first to your trusted devices automatically:
"If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices."
If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.
1. Click "Didn't get a verification code" on the sign in screen.
2. Choose to have the code sent to your trusted phone number.
3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).
4. Enter the code on your other device to complete sign in.
"If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple ID password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity."
"If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline."
On a mobile device go to Settings > [your name] > Tap Password & Security > Get Verification Code.
On a Mac: Go to Apple menu > System Preferences [System Settings], then click Apple ID. Click Password & Security > Get Verification Code.
Can’t log in with Apple ID
