I cant reload on a game and its sending me here

Hi cristy284,

Since you're having a hard time reloading your game, we recommend that you try the steps here: If you can’t download or update apps on your iPhone or iPad - Apple Support

To perform the steps in the article we suggested above, click and open the link, read the subheadings below, and try each step.

1) Manually update the app

Learn how to manually update an app

2) Add a payment method

You might need to have a valid payment method on file, even if the app that you want to download is free.

Add a payment method

3) Resolve a problem with your payment method

If your payment method is expired, declined, or failed, or a message says 'billing problem with previous purchase'

4) Prioritize the download

From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.

5) Restart your device

Restart your iPhone or iPad, then check to see if you can download or update apps.

Restart your iPhone

Restart your iPad

We recommend the steps above because they will show you what to do if you have an issue when you update or download apps from the App Store on your iPhone or iPad.

If you’re still experiencing the same issue after giving the above steps a try, we recommend that you try the steps in the link below.

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Alternatively, you can contact Apple Support directly so that they can work with you to find a solution.

You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service.

Thank you for participating in the Apple Support Communities.

Cheers!