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User profile for user: TheeElm
TheeElm Author
User level: Level 1
4 points

Webex Notifications Don’t Disappear After Reading Messages

Hi all,

I recently installed the Webex app on my iPhone 12, and I’ve encountered an annoying issue. Notifications (the red circle next to the app icon) for unread messages persist for a couple of hours after I read my messages. Because WebEx is in a folder with my email and text, this makes me think I have notifications I don’t have and wasted a surprising amount of time.

I’ve tried all the tricks I know of short of reinstalling the app, although I don’t know how that would help.


Please let me know you know how to fix this.


Thanks,

TheeElm

iPhone 12

Posted on Aug 26, 2023 4:08 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
419,440 points

Posted on Aug 26, 2023 6:42 AM

How to contact a third-party app developer


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support



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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
419,440 points

Aug 26, 2023 6:42 AM in response to TheeElm

How to contact a third-party app developer


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support



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Webex Notifications Don’t Disappear After Reading Messages

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