Family members invited to Apple One not getting functionality

Ive provided family members to join my Apple One Premium subscription when they do join they are not getting the functionality of the programs. Like iCloud, Apple TV, Music etc. What are we doing wrong?

iPhone 13 Pro

Posted on Aug 26, 2023 9:00 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2023 9:14 AM

Are you sharing hte subscriptio? You can choose which eligible App Store subscriptions you share with family members. From: Share Apple and App Store subscriptions with family members on iPod touch - Apple Support and Share Apple and App Store subscriptions with family members on iPhone - Apple Support


"1. Go to Settings > [your name] > Subscriptions.

2. Do either of the following:

- Share all new subscriptions: Turn on Share New Subscriptions. When you purchase a new subscription that’s eligible for sharing, it’s shared with your family members by default.

- Change the settings of a specific subscription: Tap a subscription, then turn Share with Family on or off.

- If you don’t see Share with Family, the subscription is not eligible for sharing.


To see which subscriptions you’re already sharing, go to Settings > [your name] > Family Sharing."


Here's a list of standard things to try when a feature is not working:


Make sure the software is up to date on all devices involved.

Update macOS on Mac - Apple Support

Update your iPhone or iPad - Apple Support


Sometimes it helps to have the devices involved take a fresh look at settings:

● If this is a service, try disabling it and turning it back on.

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

If you have more than one Apple ID, don't forget you may be signed into other accounts too for special services such as iMessage and Media & Purchases.

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


Try using other equipment if possible. I have seen several cases where somebody tried to do something on one item of equipment and failed, but then tried on a different item of equipment and succeeded.


Sometimes it can take some time for changes to propagate through the system and waiting may help ( e.g., Family Sharing of Apple News+ - Apple Community ). If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support



Similar questions

2 replies
Question marked as Top-ranking reply

Aug 26, 2023 9:14 AM in response to Dean2019

Are you sharing hte subscriptio? You can choose which eligible App Store subscriptions you share with family members. From: Share Apple and App Store subscriptions with family members on iPod touch - Apple Support and Share Apple and App Store subscriptions with family members on iPhone - Apple Support


"1. Go to Settings > [your name] > Subscriptions.

2. Do either of the following:

- Share all new subscriptions: Turn on Share New Subscriptions. When you purchase a new subscription that’s eligible for sharing, it’s shared with your family members by default.

- Change the settings of a specific subscription: Tap a subscription, then turn Share with Family on or off.

- If you don’t see Share with Family, the subscription is not eligible for sharing.


To see which subscriptions you’re already sharing, go to Settings > [your name] > Family Sharing."


Here's a list of standard things to try when a feature is not working:


Make sure the software is up to date on all devices involved.

Update macOS on Mac - Apple Support

Update your iPhone or iPad - Apple Support


Sometimes it helps to have the devices involved take a fresh look at settings:

● If this is a service, try disabling it and turning it back on.

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

If you have more than one Apple ID, don't forget you may be signed into other accounts too for special services such as iMessage and Media & Purchases.

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


Try using other equipment if possible. I have seen several cases where somebody tried to do something on one item of equipment and failed, but then tried on a different item of equipment and succeeded.


Sometimes it can take some time for changes to propagate through the system and waiting may help ( e.g., Family Sharing of Apple News+ - Apple Community ). If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Family members invited to Apple One not getting functionality

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.