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iCloud photos failed to load high quality version

It seems like most of my iCloud photos are corrupt, and i cannot select those images when i want to send it to somebody. It keeps saying "An error occurred while loading a higher quality version of this photo" Please help


iPhone 11, iOS 16

Posted on Aug 26, 2023 8:30 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2023 9:03 AM

Your iPhone maynot have enough space to store all high-resolution photos and videos from iCloud.


Please compare 

Settings>your name>iCloud>Manage Storage

And

Settings>General>iPhone Storage


This will give you a fair idea of how to manage your device storage.


Some of the links below may help

  1. Manage iCloud Photos iCloud Photo Library Help - Apple Support 
  2. Manage your iPhone Storage --> Manage your photo and video storage - Apple Support
  3. Manage your iCloud Storage → Manage your iCloud storage - Apple Support


7 replies
Question marked as Top-ranking reply

Aug 26, 2023 9:03 AM in response to HorYuShen

Your iPhone maynot have enough space to store all high-resolution photos and videos from iCloud.


Please compare 

Settings>your name>iCloud>Manage Storage

And

Settings>General>iPhone Storage


This will give you a fair idea of how to manage your device storage.


Some of the links below may help

  1. Manage iCloud Photos iCloud Photo Library Help - Apple Support 
  2. Manage your iPhone Storage --> Manage your photo and video storage - Apple Support
  3. Manage your iCloud Storage → Manage your iCloud storage - Apple Support


Aug 26, 2023 5:42 PM in response to HorYuShen

iCloud storage is independent of phone storage. Phone storage is a fixed size and can't be increased.

If you are out of storage space on your phone, you will need to free up space.


Here are some helpful articles that can guide you on how to free up storage space on your phone.


How to check the storage on your iPhone and iPad - Apple Support


Manage your photo and video storage - Apple Support


Clear Other storage on your iPhone or iPad - Apple Support


iCloud photos failed to load high quality version

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