Hi FrankCamH,
welcome to the Apple (user-to-user) Community.
Thank you for posting your comments to us. Sorry to hear about your experience with your AirPods Max.
I do not know if anything below may be useful to you, yet it is offered in the spirit of trouble-shooting.
Please excuse if there is nothing here you do not already know or have tried ... we have no way of knowing.
Firmware updates may be needed from time to time: (the latest version for AirPods Max: 5E135)
About firmware updates for AirPods - Apple Support tells how to check the version on your headphones.
Firmware updates are delivered automatically:
Yet your AirPods Max headphones may need to be connected to power overnight
with the iPhone (updated to the newest iOS version available and connected to Wi-Fi) close by.
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If firmware and iPhone iOS are up-to-date:
Re: "i need to manually restart them to be detected and start working.
When I pull of my head, they automatically turn off and i need to reset all again".
Apple support has trouble-shooting articles for connection issues online:
"What to do If your headphones keep disconnecting, or
If the sound from your wireless headphones cuts out or is distorted - Apple Support "
and
How to: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
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You might want to check that you are only connecting headphones to one device at a time.
(Eg may not be switching between multiple devices.)
See if turn off / turn on bluetooth helps, or How to: Switch your AirPods to another device - Apple Support
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You could double-check that the warranty period on the AirPods Max has expired by entering the serial no. online:
How to: Find the serial number of your AirPods - Apple Support
Where to enter the serial number: Check Your Service and Support Coverage - Apple Support
If more info is needed: About Warranty: Legal - Hardware Warranties - Apple
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About Replacement : AirPods Repair & Service - Apple Support AirPods Repair & Service - Apple Support
More info: AirPods Express Replacement Service - Apple Support
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Re: "I post this as background to Apple to they can know than this products is defective
and need some kind of warranty extend or al least reduce the cost to repair this design error."
As we are all Apple users, like yourself, in this community, Apple will not see the comments you make here.
You may want to send feedback to those who work behind the scenes at Apple:
Web-form for feedback:
Feedback - AirPods - Apple
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AirPods Support Website:
Find all the topics, resources, and contact options you need for your AirPods....
AirPods Support - Official Apple Support
All the best :-)
