24 iMac and printing

when trying to print @Stopped-&Filter& failed error notice appears and cannot print. Help please

iMac, macOS 10.13

Posted on Aug 26, 2023 10:08 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2023 2:24 PM

Try the following in order as needed:


1 - Reset the Mac printing system to solve a problem - Apple Support


2 - boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


5 replies
Question marked as Top-ranking reply

Aug 27, 2023 2:24 PM in response to cpkh

Try the following in order as needed:


1 - Reset the Mac printing system to solve a problem - Apple Support


2 - boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Aug 27, 2023 6:41 PM in response to cpkh

When you initially turned on and set up your new Mac, did you elect to transfer content from the one it replaced?


Choosing that option may migrate the old Mac's print drivers — which may work.


Otherwise please identify the specific model printer you are using. Recent macOS versions support only AirPrint-enabled devices (read below) but electing to transfer content from an older Mac will attempt to migrate those existing printer drivers, which cannot otherwise be installed on new Macs.


About AirPrint - Apple Support

Aug 27, 2023 10:54 PM in response to John Galt

Thank you all, problem solved.

Yes, had migrated my old drivers, from late 2012 iMac, so went to the site, in my case Epson, downloaded the latest drivers, having first used the advice to reset the printing system and it is now working perfectly.

Thank you WheelieNick, Old Toad and John Galt. Most appreciated and hope this helps someone else also.

With gratitude,

Keith

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

24 iMac and printing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.