if phone is all black cant transfer info
trying to transfer my info to new phone but cant transfer phone is blacked screen
iPhone 11, iOS 16
trying to transfer my info to new phone but cant transfer phone is blacked screen
iPhone 11, iOS 16
Perform a Forced Restart on the older phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.
Force restart iPhone - Apple Support
There are only 2 possible results when you perform a Forced Restart:
1) The phone returns to normal operation
or
2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop. Unfortunately, service on the phone may require that the data be erased.
Hopefully, you have a current backup of the phone that you can use to set up the new phone.
Perform a Forced Restart on the older phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.
Force restart iPhone - Apple Support
There are only 2 possible results when you perform a Forced Restart:
1) The phone returns to normal operation
or
2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop. Unfortunately, service on the phone may require that the data be erased.
Hopefully, you have a current backup of the phone that you can use to set up the new phone.
Without a functional touch screen on your “old” device, all you can do is setup your “new” device using the most backup of your “old” device.
Hopefully, you can resuscitate your old device. 🤞
if phone is all black cant transfer info