if phone is all black cant transfer info

trying to transfer my info to new phone but cant transfer phone is blacked screen

iPhone 11, iOS 16

Posted on Aug 27, 2023 11:44 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2023 11:48 AM

Perform a Forced Restart on the older phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


or


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop. Unfortunately, service on the phone may require that the data be erased.


Find Locations


Hopefully, you have a current backup of the phone that you can use to set up the new phone.

2 replies
Question marked as Top-ranking reply

Aug 27, 2023 11:48 AM in response to jeremiahrod05

Perform a Forced Restart on the older phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


or


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop. Unfortunately, service on the phone may require that the data be erased.


Find Locations


Hopefully, you have a current backup of the phone that you can use to set up the new phone.

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if phone is all black cant transfer info

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