Mophie power station pro charging issue

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Mophie power station pro charging issue

I bought a mophie power station pro that came with a usb-c to usb-c charge cable. I was told I could use the Apple iPhone usb-c charging plus to charge it. I am just setting it up for the first time and all four light are flashing continually. I have tried connecting to the wall directly, using another usb-c plug adapter and different power outlet. The manual says it should blink left as it’s charging.

Is it normal on first charge for all four lights to be blinking? I thought maybe it is a very flat battery and may take a while to gain some charge? Does anyone else know if this is normal or not?

Felling disappointed as only bought it from an Apple Store today.

iPhone 13 Pro Max, iOS 16

Posted on Aug 27, 2023 1:45 PM

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Answer 1

Aug 27, 2023 2:11 PM in response to Redshell76

What does the manual for the Mophie say? It should explain the meaning of the various light patterns.

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Answer 2

Redshell76 Author

Level 1

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Aug 27, 2023 3:03 PM in response to Lawrence Finch

The manual says “while charging the power station battery, the status LEDs will blink towards the left”. This isn’t happening and all four LEDs are flashing on and off. Have checked the FAQs on the website that suggest plugging into mains directly and trying a different plug, nothing changes, the LEDs are still all flashing.

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Answer 3

Aug 29, 2023 1:52 AM in response to Redshell76

Is yours still not working? I’ve had mine on the charger for about 6 hours now and it’s still flashing. Brand new, never used as well.

I can’t believe how little information there is about this either in the manual or online.

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Answer 4

Redshell76 Author

Level 1

5 points

Aug 29, 2023 3:27 AM in response to yungcoolguy

I had mine on the charger all night and all four lights just continued to flash on and off and there was no pass through charge. In the end I returned it to store who tested it and confirmed it was faulty. I have swapped it. The new replacement is charging properly and the lights were flashing left to right as the charge was building up. I would recommend taking it back and changing it if you can.

There are only two sources of information from the manufacturer on line:

Manual

Troubleshooting page

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