Trying to erase iPhone 13 get the message "cannot erase iPhone"

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Level 1

5 points

Trying to erase iphone 13 after upgrading to new iphone. Follow the process suggested by apple and keep getting the message:

"Cannot erase iPhone. There is a problem removing this iPhone from your account. Try erasing this phone again".

Phone backed up and all data transferred to new phone. Any suggestions?

iPhone 13 mini

Posted on Aug 27, 2023 8:34 PM

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Answer 1

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Community+ 2024

Level 10

411,692 points

Is this your corporate iPhone? Then please contact the system administrator of your corporate
If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
2. Or please contact the system administrator of the organisation who provided the profile to you
If you want to turn on SSL trust for that certificate, go to Settings > General > About > Certificate Trust Settings. Under "Enable full trust for root certificates," turn on trust for the certificate. Apple recommends deploying certificates via Apple Configurator or Mobile Device Management (MDM). --> Trust manually installed certificate profiles in iOS and iPadOS ...

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Answer 2

Level 1

5 points

Thanks for your input. The solution was simple - I rebooted the phone and that sorted out the problem and I could do a complete data erase.

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