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iPad reset

I bought a iPad I’m not even sure which model it’s new but it is locked or something? I can open it with password but I tried to reset to factory settings and it is being managed or something I think? How or can I even make it like factory?

I don’t understand?

Posted on Aug 27, 2023 9:25 PM

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Question marked as Best reply

Posted on Aug 28, 2023 1:56 AM

If you have purchased a new iPad - and this iPad indicates that it requires a Password or Passcode that you have not created yourself during initial setup - then the iPad is not new as it has already been configured by somebody else. You will need to return the iPad to the retailer for exchange or refund. Similarly, if the iPad is centrally managed or is "supervised", the device has been configured for (or by) a business or educational establishment; in such circumstances you'll be be able to resolve the problem yourself.


If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

3 replies
Question marked as Best reply

Aug 28, 2023 1:56 AM in response to ike101

If you have purchased a new iPad - and this iPad indicates that it requires a Password or Passcode that you have not created yourself during initial setup - then the iPad is not new as it has already been configured by somebody else. You will need to return the iPad to the retailer for exchange or refund. Similarly, if the iPad is centrally managed or is "supervised", the device has been configured for (or by) a business or educational establishment; in such circumstances you'll be be able to resolve the problem yourself.


If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

Aug 28, 2023 1:11 AM in response to ike101

if it's passcode locked read If you forgot your iPad passcode - Apple Support


if its the activation locked then return it as it will be useless for you


activation lock is not a thing on the ipad it's a theft protection on apples servers


it needs to be removed How to remove Activation Lock - Apple Support


if you don't know your appleID password If you have forgotten your Apple ID password – Apple Support (UK)


then you will need the assistance of apple Activation Lock - Support (apple.com)


and or  Apple Support


And or  Contact - Official Apple Support


and or Genius Bar Reservation and Apple Support Options - Apple

iPad reset

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