Issues with connecting 2 external monitors

Hello,

I've connected 2 external monitors to macbook pro via docking station and I have issues with that.

First, I have DisplayLink manager installed and running, but in display's setting screen, I don't see anywhere Arrangment option.

The issue with my screens is only one of them is detected at a time and, apparently, which one is random. If it's Dell, the extended screens are mirroring each other. If it's ThinkVision, Dell is blank except for displaying error:


The current Input timing is not supported by monitor display. Please change your input timing to 1920x1080, 60Hz or any other monitor listed timing as per monitor specification.

The timing always was 60Hz, the resolution of course differ, but I'm unable to set up resolutions for each screens, because it's detected only 1 at a time.


My setup:

MacBook Pro, macOS Monterey 12.2, processor 2,3GHz 8 core Intel Core i9

Docking station: HP USB-C Dock G5

Monitor1: Dell P2414H, connected via display port

Monitor2: ThinkVision P27q-20


Btw, this setup works perfectly with Windows and Ubuntu.

MacBook Pro (2017 – 2020)

Posted on Aug 28, 2023 3:53 AM

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Question marked as Top-ranking reply

Posted on Sep 10, 2023 10:05 AM

To support up to TWO fully hardware-accelerated displays on one cable from a Mac, the port, the cable, and the first device (Dock or Display) must all be genuine Thunderbolt devices. And the amount of bandwidth required must be less than the total bandwidth of a ThunderBolt port, 40 G bits/sec.


USB-C ports and cables have only half the data pathways of a Genuine ThunderBolt port, so the Mac does not support two displays on a USB-C cable.


That HP dock is not shown as a DisplayLink Dock, containing the necessary DisplayLink chips to support a second DisplayLink "fake" display. The DisplayLink software alone is not adequate to get a picture.

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2 replies
Question marked as Top-ranking reply

Sep 10, 2023 10:05 AM in response to ela54

To support up to TWO fully hardware-accelerated displays on one cable from a Mac, the port, the cable, and the first device (Dock or Display) must all be genuine Thunderbolt devices. And the amount of bandwidth required must be less than the total bandwidth of a ThunderBolt port, 40 G bits/sec.


USB-C ports and cables have only half the data pathways of a Genuine ThunderBolt port, so the Mac does not support two displays on a USB-C cable.


That HP dock is not shown as a DisplayLink Dock, containing the necessary DisplayLink chips to support a second DisplayLink "fake" display. The DisplayLink software alone is not adequate to get a picture.

Sep 10, 2023 9:52 AM in response to ela54

ela54 wrote:


Hello,
I've connected 2 external monitors to macbook pro via docking station and I have issues with that.
First, I have DisplayLink manager installed and running, but in display's setting screen, I don't see anywhere Arrangment option.
The issue with my screens is only one of them is detected at a time and, apparently, which one is random. If it's Dell, the extended screens are mirroring each other. If it's ThinkVision, Dell is blank except for displaying error:

The current Input timing is not supported by monitor display. Please change your input timing to 1920x1080, 60Hz or any other monitor listed timing as per monitor specification.

The timing always was 60Hz, the resolution of course differ, but I'm unable to set up resolutions for each screens, because it's detected only 1 at a time.

My setup:
MacBook Pro, macOS Monterey 12.2, processor 2,3GHz 8 core Intel Core i9
Docking station: HP USB-C Dock G5
Monitor1: Dell P2414H, connected via display port
Monitor2: ThinkVision P27q-20

Btw, this setup works perfectly with Windows and Ubuntu.


Do you say what exact Mac is this...?

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Issues with connecting 2 external monitors

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