Charger disconnecting

Recently I am facing an issue while charging from adapter my phone is not getting charge whereas when i am charging from power-bank with the same Cable its charging well


I Tired the following things can any one let me know what's is the issue

1. Tired with different socket

2. Tired with different adapter


iPhone X, iOS 16

Posted on Aug 28, 2023 9:38 AM

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Question marked as Top-ranking reply

Posted on Aug 29, 2023 9:46 AM

Hello chandresh160,


We'd be happy to help. You've completed some great troubleshooting steps. At this point, we recommend trying to charge your iPhone using a different cable to see if the issue continues. If the issue continues with a different cable and the same power adapter, it may be the cable or the device. Keep in mind that the direction in which plug in the Lightning cable and USB cable can also be part of the issue. For example, if one side of the connector is damaged it may not work when plugged in a certain way.


If the issue continues, and you're not able to narrow it down to the power adapter, cable, or Lightning port, we recommend reaching out to Apple for help. Get Support


Thanks.

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1 reply
Question marked as Top-ranking reply

Aug 29, 2023 9:46 AM in response to chandresh160

Hello chandresh160,


We'd be happy to help. You've completed some great troubleshooting steps. At this point, we recommend trying to charge your iPhone using a different cable to see if the issue continues. If the issue continues with a different cable and the same power adapter, it may be the cable or the device. Keep in mind that the direction in which plug in the Lightning cable and USB cable can also be part of the issue. For example, if one side of the connector is damaged it may not work when plugged in a certain way.


If the issue continues, and you're not able to narrow it down to the power adapter, cable, or Lightning port, we recommend reaching out to Apple for help. Get Support


Thanks.

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Charger disconnecting

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