I'm unable to install new apps or update downloaded ones

I can’t make purchase with my Apple ID or update apps


[Re-Titled by Moderator]

iPhone 13 Pro, iOS 16

Posted on Aug 28, 2023 9:55 AM

Reply
Question marked as Best reply

Posted on Aug 28, 2023 10:16 AM

You may need to have a valid payment method on file, even if the app you want to download is free.

You can have a credit card / debit card on file and an Apple Account balance.

Your default payment method will be used first by Apple when you need to make a payment.  

If you have set your Apple Account balance as your default payment method and you have a CC / debit card, you pay from your default payment method.


See -> If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

scroll to point 2  ⤵️

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you want to use your Apple ID balance, you need to set your Apple ID balance as your default payment.


See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


Check also -> If your payment method is declined in the App Store or iTunes Store, see -> 

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

How to complete your purchase if a payment failed or was declined

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name.
  3. Tap Payment & Shipping.
  4. Add a different payment method and remove the old one
  5. Try to complete your purchase.


If you still can't make a purchase


If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.



1 reply
Question marked as Best reply

Aug 28, 2023 10:16 AM in response to tega50

You may need to have a valid payment method on file, even if the app you want to download is free.

You can have a credit card / debit card on file and an Apple Account balance.

Your default payment method will be used first by Apple when you need to make a payment.  

If you have set your Apple Account balance as your default payment method and you have a CC / debit card, you pay from your default payment method.


See -> If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

scroll to point 2  ⤵️

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you want to use your Apple ID balance, you need to set your Apple ID balance as your default payment.


See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


Check also -> If your payment method is declined in the App Store or iTunes Store, see -> 

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

How to complete your purchase if a payment failed or was declined

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name.
  3. Tap Payment & Shipping.
  4. Add a different payment method and remove the old one
  5. Try to complete your purchase.


If you still can't make a purchase


If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.



I'm unable to install new apps or update downloaded ones

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.