found iPad need support to get pass the Apple ID and password

just need to get pass through Apple ID is with gmail. as well as the password. Connect it at iTunes no result


Posted on Aug 28, 2023 1:11 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 28, 2023 1:17 PM

If the iPad disabled or Activation Locked - as is likely for a iPad that you have "found" - unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


You should hand-in the device to your local authorities - along with an explanation of where and when the device was found.



2 replies
Question marked as Top-ranking reply

Aug 28, 2023 1:17 PM in response to Prich108

If the iPad disabled or Activation Locked - as is likely for a iPad that you have "found" - unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


You should hand-in the device to your local authorities - along with an explanation of where and when the device was found.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

found iPad need support to get pass the Apple ID and password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.