i can't get the iPhone 7 to get off of the Apple Logo or support page, can not see page where it gives me options to update or restore. So how? Also PC it is connected to does not see the iPhone, (iTunes freezes up).

iPhone just decided to stop working, for no apparent reason. one minute it was working next minute it went to Apple Logo and would not start up.

Earlier iPhone models

Posted on Aug 28, 2023 3:13 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2023 10:44 AM

Hello frothquaffer,


Thanks for using Apple Support Communities, it's great to have you here.


Based on the description of what you're experiencing, we want to recommend starting by force restarting your iPhone. This process is super simple to follow and can often get things like this resolved. Here is where to start: Force restart iPhone - Apple Support


If that doesn't do the trick, this article here should help you connect your device to iTunes and try to see if you can restore it to get things working again: Restore your iPhone, iPad, or iPod touch in iTunes on PC - Apple Support


We hope this information is helpful!


Have a great day.

1 reply
Question marked as Top-ranking reply

Aug 29, 2023 10:44 AM in response to frothquaffer

Hello frothquaffer,


Thanks for using Apple Support Communities, it's great to have you here.


Based on the description of what you're experiencing, we want to recommend starting by force restarting your iPhone. This process is super simple to follow and can often get things like this resolved. Here is where to start: Force restart iPhone - Apple Support


If that doesn't do the trick, this article here should help you connect your device to iTunes and try to see if you can restore it to get things working again: Restore your iPhone, iPad, or iPod touch in iTunes on PC - Apple Support


We hope this information is helpful!


Have a great day.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i can't get the iPhone 7 to get off of the Apple Logo or support page, can not see page where it gives me options to update or restore. So how? Also PC it is connected to does not see the iPhone, (iTunes freezes up).

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.