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Cannot delete about 80 (and growing) import files on mammal

On my mail sidebar there are about 80 (and growing) import files I can't delete. I followed advice from a post which said to contact my service provider but the imports don't even show up with my provider, only on my iMac. Incidentally they don't show up on my iPhone or my MacBook Air.


iMac Retina 4k, 21.5 inch late 2016


I know there must be an easy way of deleting the imports on my iMacand keeping them from growing. Can anybody help? Thanks, Bob.

Posted on Aug 28, 2023 5:55 PM

Reply
6 replies

Aug 29, 2023 4:35 AM in response to ku4hx

I haven't been importing anything. These are just import-1 through import-80 icons that are in my macmail sidebar and there's nothing inside any of the files. I've read what other people have said, complaining of similar issues that have seemed to develop at about the same time Monterey was downloaded. I can't say one is related to the other but the problem persists.


It seems like it would be an easy fix but can't figure it out since they won't disappear when I try to delete a mailbox. Doesn't that seem odd, that it won't let me delete any of them? I see you're suggesting it may be an ISP issue. I haven't seen anything in their FAQs (Centurylink) but perhaps I can try giving them a call.

Aug 29, 2023 5:19 AM in response to Bob972

Have you checked to determine if this is also occurring in the actual mail service which is the web mail service? Your Mac mail is a replication of the web service. If it's also there, you need to contact them.


My first thought is somebody is carpet bombing your webmail account and they're being downloaded into Mac mail. I guess that could also occur if multiple folders were added to your webmail account, but that's just a guess


Either your OS is causing this or an outside source is.


I suggest you change all your passwords in an attempt to stop the possible incursion. It might be a good idea to drop the use of your current web mail account and create a new one with a different password; at the very least change the password. Yes, this is a lot of work and hassle but what choice do you have?


If it were me I'd create a new Admin user and remove the old account retaining the old one's Home folder and data. Your user profile may be corrupt in some way.


Th idea is to cut off who or what is causing this and many times the actions required are several and tedious. Also, the likelihood of taking a single action and having total success is slight. That's why several actions are suggested.


Have you considered malware? If not, download MalwareBytes and run it: https://www.malwarebytes.com/

It's safe; you don't need the paid version for a simple scan.




Aug 29, 2023 3:46 PM in response to Bob972

Oh and BTW, Malwarebytes was my first choice, and have tried it more than once, and the scan always came up clean. I don't know that it would be any different if I signed up for the premium version, but we'll see. First I'll wait for Centurylink to get back to me and we'll see how that goes. Bob

Aug 29, 2023 4:06 PM in response to Bob972

Does it look like this?



That's a mail box and it appears that you're duplicating it somehow. Are there any emails in the mailboxes? Are they in the On My Mac section of the sidebar?


Can you Control (right) - click on one of them and successfully select Delete from the contextual menu?


Lastly, boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.



Cannot delete about 80 (and growing) import files on mammal

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