AirPods Pro 3 connects but has no audio coming through

I have a Microsoft surface book 2 and I tried connecting my AirPods Pro 3 and they connected but there was no audio coming through them. It has only done this with my pc and surface book but when it connects to my iPhone audio comes through

AirPods (3rd generation)

Posted on Aug 28, 2023 9:34 PM

Reply
1 reply

Aug 29, 2023 4:57 PM in response to Gio3295

Hi Gio3295,


Thanks for posting in Apple Support Communities! Since your AirPods are not playing sound, we suggest reseting them. A reset can fix many issues. Here's how:


  1. "Put your AirPods in their charging case, and close the lid.
  2. Wait 30 seconds.
  3. Open the lid of your charging case, and put your AirPods in your ears.
  4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
    • If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
    • If your AirPods don't appear there, continue to the next step. 

5. Put your AirPods in their charging case, and keep the lid open. 

6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

AirPods charging cases

7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."


Find these steps in the article How to reset your AirPods and AirPods Pro.


We also suggest checking your audio settings on the affected devices.


Hope that helps!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPods Pro 3 connects but has no audio coming through

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.