My photos

Alot of my photo’s disappeared a while back, and it was when I had 50GB iCloud storage. I thought when I upgraded to 200GB they would come back, but still nothing. Is there any way to retrieve them?

iPhone 12 Pro Max, iOS 16

Posted on Aug 28, 2023 9:50 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2023 5:00 PM

Hello YasirKayat,


We see you need help with missing photos you believe should show in iCloud. Since you aren't seeing them after upgrading your storage, you will also want to make sure iCloud Photos is enabled on your iPhone: If you're missing photos or videos in the Photos app


On your iPhone or iPad
1. Go to Settings > [your name], then tap iCloud.
2. Tap Photos.
3. Turn on iCloud Photos.


You can also check for them at the iCloud website directly.


iCloud


If they show there, the issue is specific to syncing them to your iPhone. If you still aren't seeing them even at the iCloud website, you'll want to reach out to Apple Support directly. You can reach them here: Get Support


You can also find the support phone number for your region at this link: Contact Apple for support and service


Take care.


3 replies
Question marked as Top-ranking reply

Aug 29, 2023 5:00 PM in response to YasirKayat

Hello YasirKayat,


We see you need help with missing photos you believe should show in iCloud. Since you aren't seeing them after upgrading your storage, you will also want to make sure iCloud Photos is enabled on your iPhone: If you're missing photos or videos in the Photos app


On your iPhone or iPad
1. Go to Settings > [your name], then tap iCloud.
2. Tap Photos.
3. Turn on iCloud Photos.


You can also check for them at the iCloud website directly.


iCloud


If they show there, the issue is specific to syncing them to your iPhone. If you still aren't seeing them even at the iCloud website, you'll want to reach out to Apple Support directly. You can reach them here: Get Support


You can also find the support phone number for your region at this link: Contact Apple for support and service


Take care.


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My photos

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