Citi Trusted Identity Already In Use

This happened when I had a previous user ID using Citibank app. You must login to the old account and remove the two-step authentication and access to trusted ID.

Posted on Aug 29, 2023 5:55 AM

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Posted on Aug 29, 2023 9:45 AM

This happened when I had a previous user ID using Citibank app. You must login to the old account and remove the two-step authentication and access to trusted ID.


this is actually the correct answer. I just responded to a previous question and couldn’t reply so I created a new message. Oops.

3 replies

Aug 29, 2023 8:33 AM in response to PapaBlue

How to contact a third-party app developer


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support




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Citi Trusted Identity Already In Use

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