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How to backup Iphone 13 when it's restarting every 3 minutes?

Hello,

I have Iphone 13 pro max few months old which has a problem with restarting loop.

When I open some app or something is working in the background, like icloud syncing or backup, the phone is restarting. That happens again and again and again...

I was reading that there could be a lot of different reasons for this. I tried hard reset, removed some apps, restored network settings to default and nothing changed. I checked the analytics with logs and there is panic_log but i don't understand it and i went to the store because the phone is under warranty.

The local store said that they will send the phone to authorized apple service center but first i need to get my data from phone which is not backup. They don't bother about this and said that they are just changing screens, nothing else.


The problem is that I can't backup 60-70gb of pics and videos while the phone is restarting.

Is there some way to access something like a safe mode and get all the pics on pc ?

Btw when all this started the storage was almost full, 128gb, i removed a lot of stuff but that won't help also...


Can you please help me with my issue of getting the data out of the phone or solving this restart issue?

If you need some more details about the issue i can provide it to you.


Thank you!


iPhone 13 Pro Max, iOS 16

Posted on Aug 30, 2023 12:36 AM

Reply
3 replies

Aug 30, 2023 1:29 AM in response to martinaps5

If your restarting loop is a hardware issue (we, just users like you, do not have appropriate tools to diagnose it remotely), since your iPhone is still covered by warranty, I suggest that you contact Apple Support directly and explain your problem, using this link:--> Contact Apple for support and service or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

How to backup Iphone 13 when it's restarting every 3 minutes?

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