Migrate iOS devices from one ABM to other ABM

Question

Migrate iOS devices from one ABM to other ABM

I am looking for an idea or assistance, on how to migrate iOS devices added in ABM (a Tenant) via trusted resellers need to be migrated to another ABM (b Tenant).

a tenant ABM:

Reseller added iOS devices to ABM
Devices assigned to Intune MDM server

b tenant ABM:

Reseller added iOS devices to ABM
Devices assigned to Intune MDM server

iPhone XR

Posted on Aug 30, 2023 8:22 AM

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Answer 1

★ Helpful

celliott147

Level 6

11,739 points

Aug 30, 2023 9:22 AM in response to AppleBusinessManagerFnQ

You have a few options here:

Ask your reseller if they can reassign.
Contact Apple Business Manager support and hope you can get one of the limited people who know how to do this.
Connect both ABM instances to your MDM and just live with it until the devices in the old ABM age out and are replaced.

For what it's worth, option 3 is really the easiest/best in my opinion. At my last org, we had multiple acquisitions, each of which had their own ABM instance. We decided it was just easier to connect those to our MDM and migrate the devices over to that MDM.

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Answer 2

Aug 30, 2023 10:13 PM in response to celliott147

Thanks a lot for the response @celliott147.

Referring to option 2, Does apple support migrating devices from one ABM to another ABM, Have you experienced it. Is it a time consuming or worth waiting for assistance from apple.

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Answer 3

celliott147

Level 6

11,739 points

Aug 31, 2023 3:30 PM in response to AppleBusinessManagerFnQ

There are very few reps who can do it. It was more trouble finding one who could than it was worth.

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