Why does my iPhone switch to FaceTime audio when I answer a call ?
When I answer a call on my iPhone SE (1st generation) software version 15.7.8 the call immediately switches to FaceTime audio and I miss the call.
iPhone SE
User profile for user:
Gena_D
User level:
Community Specialist
Hello howardfromwarren,
That's definitely not the expected behavior. Is the person calling you tapping the FaceTime icon on their side to change it to a video call? If so, and that is failing, check out the steps in this support article for help: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support.
In addition, as with all unexpected iPhone behavior, try taking the following steps which may help with this: restart your iPhone, make sure it is up to date, close the affected app (the Phone app) then reopen it, and make sure all apps are updated.
“1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."
“1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now."
Close an app on your iPhone or iPod touch
“1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
2. Swipe right or left to find the app that you want to close.
3. Swipe up on the app's preview to close the app."
How to manually update apps on your Apple device
“1. Open the App Store.
2. Tap your profile icon at the top of the screen.
3. Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All."
We hope this helps. Let us know if we can assist with anything else at all. Take care.