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Very Frustrating Crash/Restarts.

I am trying to troubleshoot a Crash/Restart problem with my 2017 27" iMac, 4.2GHz i7, 40GB ram, Radeon Pro 580


I was getting daily "Your system was restarted due to an error". It seemed to happen after going to sleep. Ive googled just about everything I can think of, Ive even replaced the aging Fusion drive with a SSD.


I downgraded the OS back to Mojave because I dont remember this happening then, but it is. Ive tried all the internet goto remedies , reseting PRAM, wiping and clean install, disabling deep sleep, unplugging USBs, booting up to hardware check.... If it pops up on google, Ive probably done it.


I am very desperate (well not enough to make a Genius Bar appointment). I can't force the problem to happen. The system used to restart and you would practically not know it crashed. Lately it hasn't been restarting.


Not sure what is safe to copy/paste without giving out sensitive info. But here is a small snippet of a few crash reports.. I get about 12 a day, well less now that it has decided to not restart. It is always the same "thread" if that the correct term, PersonalizationPortrait, or root.maintenanse-qos, or, root.background-qos




iMac 27″ 5K

Posted on Aug 30, 2023 3:21 PM

Reply
2 replies

Aug 31, 2023 1:38 PM in response to parker81m

Run EtreCheck and post the report here so we can examine it for clues. If there are any relevant system logs, then this report will include a snippet of those logs. The EtreCheck report does not contain any personal information and can be examine prior to posting here.


Make sure to disconnect all external devices in case one of them is causing a problem.


You can also try running the Apple Diagnostics to see if any hardware issues are reported.


Very Frustrating Crash/Restarts.

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