Face ID will be available when iPhone warms up

The Face ID on my iPhone 11 Pro has stopped working and the iPhone needs to “warm up” in order to work. I was told in an Apple Support chat to do all the basic things such as turn iPhone off/on, update iOS, take a selfie, remove cover, and reset Face ID. Once I tried to reset Face ID my phone told me it needed to warm up. I was finally able to reset it by holding it in my armpit for 30 seconds. However, I am a still having issues with my phone not being warm enough to unlock. I was told to go to a Genius Bar but my phone is no longer under warranty so there is nothing they can do. Funny enough, when I want to make purchases or approve an installation, the Face ID seems to work. Why won’t my phone unlock with Face ID? I promise I’m not outside on the North Pole….

iPhone 11 Pro, iOS 16

Posted on Aug 30, 2023 3:41 PM

Reply
2 replies

Aug 31, 2023 12:27 PM in response to lala_laura_

Hello lala_laura_,


It sounds like you've tried a lot of good steps already. Just to double-check have you been able to try all of the steps on this page already: If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If there are any there you haven't tried be sure to give them a shot, as they may help out.


If nothing on the above page has helped you may try following up with Apple Support once more for additional investigation in to the issue. This link can help to reach out: Get Support


Cheers.

Face ID will be available when iPhone warms up

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