Get insights from experienced community members

Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products. Check out this User Tip created by Lawrence Finch: When to charge your iPhone or iPad

face lock notworking

The face Id stopped working afer the phone fell and back body glass broken.

iPhone 12, iOS 16

Posted on Aug 31, 2023 2:43 AM

Reply
Question marked as Apple recommended

You have physically damaged your phone and will need to be repaired. Make an appointment at the Genius Bar to have it fixed.


Genius Bar Reservation and Apple Support Options - Apple


Posted on Aug 31, 2023 2:50 AM

1 reply

face lock notworking

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.