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Related Article: iPhone Battery and Performance

What does unknown part means in battery health

What to do

iPhone 6s, iOS 14

Posted on Aug 31, 2023 3:59 AM

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1 reply

Aug 31, 2023 4:04 AM in response to abdel199

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

- Was replaced with a nongenuine part (e.g., you had it repaired with a third party service that did not use an Apple component)

- Was already used or installed in another iPhone

- Isn't functioning as expected


If the reason isn't immediately apparent, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


About genuine iPhone batteries - Apple Support


What does unknown part means in battery health

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