Get insights from experienced community members

Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products. Check out this User Tip created by Lawrence Finch: When to charge your iPhone or iPad

Related Article: About genuine iPhone cameras

Hi sir I need help ! I bought my mobile phone it’s been new it’s not open not anything happen but after update it’s shows your Camera is not genuine ,, please help me to fix this Bug ! So could use my Mobile happily

Hi sir I need help ! I bought my mobile phone it’s been new it’s not open not anything happen but after update it’s shows your Camera is not genuine ,, please help me to fix this Bug ! So could use my Mobile happily

Posted on Aug 31, 2023 4:18 AM

Reply
1 reply

Aug 31, 2023 4:20 AM in response to arsalan143


Read this support article:

About genuine iPhone cameras - Apple Support


A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

- Was replaced with a nongenuine part (e.g., you had it repaired with a third party service that did not use an Apple component)

- Was already used or installed in another iPhone

- Isn't functioning as expected


If the reason isn't immediately apparent, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID



Hi sir I need help ! I bought my mobile phone it’s been new it’s not open not anything happen but after update it’s shows your Camera is not genuine ,, please help me to fix this Bug ! So could use my Mobile happily

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.