I have some trouble with activation device
Hello! Yesterday I wrote about this problem.
[Edited by Moderator]
MacBook Pro 13″, macOS 10.12
Question marked as
User profile for user:
Grace2211
User level:
Community Specialist
Greetings Akhmatova,
To clarify, are you needing to remove Activation Lock from a device? If so, we'd like to provide you with some direction:
"Remove Activation Lock on the device
Follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode.
Learn how to find your Apple ID or reset your Apple ID password.
Remove Activation Lock on the web if a device is offline
- Go to www.iCloud.com/find.
- Sign in with your Apple ID and password.
- At the top, click All Devices.
- Select the device that you want to remove from iCloud.
- Click Remove from Account.
Start a support request
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request."
More details: How to remove Activation Lock
If you need assistance with another issue, please provide us with the exact details. We'll use that information in order to provide you with the next best steps to take.
Best wishes.