Request a refund

Hi there,

To request a refund you will need to go to https://reportaproblem.apple.com, unfortunately if the refund request has been denied it might be because the product you are trying to refund is not able to be refunded.

If you haven’t already submitted a request, please go to the website.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

If Apple has notified you that it is not eligible for refund, we can't help you, sorry, we are also users of Apple products & services like you. 

Some purchases are final.