Netflix Streaming Issue

Great Answer. Worked like a charm for me.

Excellent advice, worked like charm for me. I also had used migration assistant.

I'm having the same issue with my new 27" iMac. I transferred my applications using migration assistant from my old MacBook and ran into the same issue above. Since then I have removed all Silverlight files using the Finder's Search and AppCleaner, rebooting after deleting the files and after reinstalling Silverlight. I am still getting this error message. I've also copied the "DRM" folder from my MacBook and created an empty "PlayReady" folder in the Library. Neither of those solved the problem. I'm at a loss as to what to do next. Any suggestions? Thanks.

Hi, I had the same problem.

Netflix streaming had worked fine before but stopped working with error code N8156-6022 after using migration assistant to set up a new Mac. I tried uninstalling Silverlight, rebooting and reinstalling to no avail.

On a hunch I created a new user (with admin privileges) and tried Netflix instant streaming from there. Netflix streamed fine from the new user-id.

I then went back to the original user-id and removed Silverlight completely:-

1. Deleted Silverlight and PlayReady folders from Macintosh HD > Library > Application Support > Microsoft.
2. Deleted Silverlight.plugin from Macintosh HD > Library > Internet Plug-Ins
3. Deleted Silverlight folder from Macintosh HD > Users > current-username > Library > Application Support > Microsoft.
4. Deleted Silverlight Preferences alias from Applications folder.
5. Emptied Trash
6. Restarted.

I then logged into the newly created user-id and went to Netflix and tried to watch an instant movie. Netflix then went through the reinstallation process.

After the new installation completed and the movie started playing, I quit and logged out of the new user.

When I logged back into the old user-id, and went to Netflix to watch an instant movie - it worked fine.

Cheers, Bill

Bill,
I did what you instructed and problem fixed for the error code N8156-6022. I did not create a new user and did it all from my orignal and only user ID. Thanks for the help.

I experienced this bug on 1/1/2011, and Netflix also gave an error saying something to the effect, "Your computer is set to an invalid date of 1/1/11." Not sure if this was related to triggering the bug, but in any event, deleting the mspr.hds file fixed it.

Thanks for the info!

Thanks Bill and Pjd71.

I had the same problem tonight. First, I tried what Netflix suggested and just trashed the Silverlight plug-in in the main library. That didn't work.

Then, I tried Rex's suggestion, and tried trashing hardisk/Library/Application Support/Microsoft/Playready/mspr.hds but that didn't work either.

Then, I tried Bill's suggestions (trashing all the Silverlight components he mentioned), but like Pjd71 just used my main user account to do so. After restarting, it worked like a charm.

Thanks Again,
Sam

Oh, is that all you had to do? 🙂
I'm trying it now, I've had the problem for months. Didn't bother fixing as I usually watch on the TV or Iphone.

It's odd that such an otherwise user friendly experience would have a technical problem like this.

delete the
hardisk/Library/Application Support/Microsoft/Playready/mspr.hds to trash

and it will work instantly! yay im so happy, i almost cancelled my netflix account, but yay for this forum!

Bill

A big thanks. BRILLIANT. Netflix could not help and Microsoft support pages crashed. You Solution worked (with no new userid I might add) perfectly. Funny it seems I never have too much trouble with Mac errors, but any time I come across a Microsoft related issue on my macs, big trouble fixing

Thanks

Phil