HomeKit Notifications For Secure Devices

Hey there HDJulie,

We understand you're not receiving all the notifications for your smart home device son your iPhone. We'd be happy to provide information to help you address this.

Check to see if the notifications may have accidentally been disabled:

Get notifications for your smart home accessories - Apple Support

Kind regards.

Hey there HDJulie,

Make sure you've specifically checked the notifications on your iPhone as these can differ from your iPad.

You may need to restart each accessory and then check again to see if the notifications come in correctly.

Regards.

Hi HDJulie,

Let's verify that your iPhone is updated to the latest version of iOS 16.6. This helps to provide software improvements that may help you to receive updated notifications. If needed, here's how to update the software:

Update your iPhone or iPad wirelessly

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

These steps are outlined in this article: Update your iPhone or iPad - Apple Support

If you need additional assistance, please contact Apple Support, as they can investigate this further. Here's the link to contact them: Get Support

Kind regards.

Hey HDJulie,

Since the behavior continues after those troubleshooting steps, you'll want to reach out to Apple Support to look into this more. Here's the link to reach them again, just in case: Get Support

Thanks and take care.