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User profile for user: Laurelhts
Laurelhts Author
User level: Level 1
9 points

I hide the printer from the HP smart app. But I still get a message that says printer cannot be found.

Using the HP smart app, I selected the printer to be removed but the only option was to hide it. I no longer have this printer. Every few minutes l get a pop up message on the iPad that says printer can’t be found. The only options are to cancel or continue. But neither option works. The printer is no longer listed on the Wi-Fi in settings. Apple IOS is updated to 16.6.

how can I get ride of this message ?

iPad Pro, iPadOS 16

Posted on Sep 2, 2023 10:26 PM

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User profile for user: JessS19
JessS19
User level: Community Specialist

Posted on Sep 3, 2023 5:36 PM

Greetings Laurelhts,


If you are unable to remove your printer, ensure that the HP app is fully updated. Updates can often help resolve issues.


  1. "Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All." How to manually update apps on your Apple device


If the issue continues, contact the app developer as they will be in the best place to help.


  1. "Open the App Store on your iPhone or iPad.
  2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.

The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID." How to contact an app developer


We hope this helps!


Sincerely.


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Question marked as Top-ranking reply
User profile for user: JessS19
JessS19
User level: Community Specialist

Sep 3, 2023 5:36 PM in response to Laurelhts

Greetings Laurelhts,


If you are unable to remove your printer, ensure that the HP app is fully updated. Updates can often help resolve issues.


  1. "Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All." How to manually update apps on your Apple device


If the issue continues, contact the app developer as they will be in the best place to help.


  1. "Open the App Store on your iPhone or iPad.
  2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.

The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID." How to contact an app developer


We hope this helps!


Sincerely.


Reply

I hide the printer from the HP smart app. But I still get a message that says printer cannot be found.

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