Account recovery

I have attempted 3 times to get access to my old Apple ID account with no feedback or email back on the due dates supplied to me

Posted on Sep 3, 2023 9:55 PM

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2 replies

Sep 4, 2023 5:02 PM in response to Luker91

Hi Luker91,


Thanks for posting in Apple Support Communities!The information below may be helpful regarding what to expect when you start account recovery:


"After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access. This email arrives within 72 hours.

  • If you submitted your account recovery request with iforgot.apple.com through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery. 
  • To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete. 

When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID."


Find this information in the article How to use account recovery when you can’t reset your Apple ID password. If you didn't receive the email in your inbox, check your spam or junk folder. If you need additional assistance with your account, contact Apple Support.


Cheers!

Account recovery

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