User profile for user: AhmedMR93
AhmedMR93 Author
User level: Level 1
4 points

Forticlient VPN does not connected from Mac os 13.5.1 (22G90)

Forticlient VPN does not connected from Mac os 13.5.1 (22G90)

i get this error logs:


20***960 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT MAX(CAST(scanId AS INTEGER)) FROM VulHistory_V3, message is: (null), status is: 7

20***960 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT COUNT(*), severity, severity_priority(severity) FROM VulHistory_V3 WHERE scanId = -2 AND (vulStatus IS NULL OR (vulStatus != 1 AND vulStatus != 4)) GROUP BY severity ORDER BY severity_priority(severity);, message is: (null), status is: 7

20***960 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT MAX(CAST(scanId AS INTEGER)) FROM VulHistory_V3, message is: (null), status is: 7

20***961 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT COUNT(*) FROM VulHistory_V3 a,VulAttr b WHERE a.vulId=b.vulId AND b.vulAttrType=1 AND vulStatus=3 AND scanId = -2;, message is: (null), status is: 7

20***673 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT MAX(CAST(scanId AS INTEGER)) FROM VulHistory_V3, message is: (null), status is: 7

20***674 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT COUNT(*), severity, severity_priority(severity) FROM VulHistory_V3 WHERE scanId = -2 AND (vulStatus IS NULL OR (vulStatus != 1 AND vulStatus != 4)) GROUP BY severity ORDER BY severity_priority(severity);, message is: (null), status is: 7

20***674 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT MAX(CAST(scanId AS INTEGER)) FROM VulHistory_V3, message is: (null), status is: 7

20***674 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT COUNT(*) FROM VulHistory_V3 a,VulAttr b WHERE a.vulId=b.vulId AND b.vulAttrType=1 AND vulStatus=3 AND scanId = -2;, message is: (null), status is: 7

20***914 TZ=+0200 [update:INFO] fcn_upgrade:1526 Enable custom fds server :0 failover port: 0 failover to fdg: 1

20***984 TZ=+0200 [update:INFO] fcn_upgrade:176 firmware: FCT100-FW-7.0.9-360

20***984 TZ=+0200 [update:INFO] fcn_upgrade:193 uid: 0981134675

20***984 TZ=+0200 [update:INFO] fcn_upgrade:210 sn: FCT8000981134675

20***984 TZ=+0200 [update:INFO] fcn_upgrade:218 uid2: C9***DE0

20***984 TZ=+0200 [update:INFO] fcn_upgrade:228 hostname: MacBook-Pro-2.local

20***001 TZ=+0200 [update:INFO] fcn_upgrade:233 os: macOS 13.5.1

20***002 TZ=+0200 [update:INFO] fcn_upgrade:239 language: en

20***007 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT MAX(CAST(scanId AS INTEGER)) FROM VulHistory_V3, message is: (null), status is: 7

20***007 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT strftime('%s',timeStamp) FROM VulHistory_V3 WHERE scanId = -2 LIMIT 1;, message is: (null), status is: 7

20***007 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT MAX(CAST(scanId AS INTEGER)) FROM VulHistory_V3, message is: (null), status is: 7

20***007 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT strftime('%s',timeStamp) FROM VulHistory_V3 WHERE scanId = -3 LIMIT 1;, message is: (null), status is: 7

20***007 TZ=+0200 [update:INFO] fcn_upgrade:137 Last update time: 1970-01-01 02:00:00, Last vulnerability scan time: 1970-01-01 02:00:00

20***007 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT MAX(CAST(scanId AS INTEGER)) FROM VulHistory_V3, message is: (null), status is: 7

20***007 TZ=+0200 [DB:EROR] db_api:76 DB select query failed, SELECT datetime(timeStamp,'localtime'),vulId, vulName,severity,category, score, desc, releaseDate, impact, affectedProdct, cveid, refUrl, subCategory, vulStatus, appPath, manualFixValue, appName, appVersion FROM VulHistory_V3 WHERE scanId = -2 ORDER BY severity_priority(severity);, message is: (null), status is: 7

20***007 TZ=+0200 [update:INFO] fcn_upgrade:379 Start to download fdni file...

20***007 TZ=+0200 [update:INFO] update_funcs:305 Try to connect to server 208.184.237.75:80

20***007 TZ=+0200 [update:DEBG] fr_comm:608 sock_connect_s: host: 208.184.237.75, port: 80

20230904 15:11:01.245 TZ=+0200 [update:DEBG] fcp:879 atributes size: 370, packobj size: 504

atributes: Protocol=2.0|Command=Update|Firmware=FCT100-FW-7.0.9-360|SerialNumber=FC***675|Persistent=false|Uid=0981134675|Uid2=C9***DE0|Host=MacBook-Pro-2.local|OS=macOS 13.5.1|Language=en|Sandboxing=0|FAZ=0|BuildBanner=Release Build|Features=SSLVPN(R);IPSECVPN;EPC(R);USBMON(R);|AcceptDelta=1|FCTVPN=1|DataItem=00000000FDNI00000000000000000000


[Edited by Moderator]


MacBook Pro 16″

Posted on Sep 4, 2023 6:25 AM

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User profile for user: APPLQ
APPLQ
User level: Level 1
8 points

Posted on Sep 22, 2023 9:07 PM

I fixed it by installing old version : 6.4.7.1405


https://hackmd.io/@DCT/Forticlient-Mac-VPN-Error

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14 replies
User profile for user: HWTech
HWTech
User level: Level 9
68,228 points

Sep 24, 2023 4:54 PM in response to AhmedMR93

If you are trying to connect to your work network, then you need to work with your internal IT Team for assistance. The problem may be a configuration issue with the firewall or VPN which is preventing macOS clients from connecting. Or it may be an odd compatibility/bug issue of the macOS version of the Fortinet client on a specific version of macOS. Fortinet has two versions of their software....one is just the basic VPN software (best choice), while the other one includes lots of other things such as anti-virus software for one. You also need to make sure you are using the correct version of the Fortinet client which your employer knows is compatible with their current firewall & VPN setup and various versions of macOS. It is possible the IT team activate new security features and that information was never forwarded to all their users or perhaps those changes were not updated by required system updates if the laptop is being managed by your employer.


The IT department will have a contract with Fortinet and can escalate any issues if the IT department cannot identify any configuration issues with their firewall or VPN. Regardless, it is up to your employer's IT team to figure out your issue with connecting remotely.


I'm assuming your employer is using a Fortinet firewall & VPN appliance. If not, then you should be using whatever VPN software is known to be compatible with their Firewall/VPN appliance. While it is sometimes possible to use another brand of VPN client to connect, it may not always be easy or straight forward...you would definitely need some technical details from the IT team anyway to make the connection (perhaps even with the official VPN client).


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User profile for user: ku4hx
ku4hx
User level: Level 7
23,688 points

Sep 5, 2023 6:01 AM in response to AhmedMR93

Assuming this VPN is like all others I know of, you have to create an account and then login to that account.


If that fails, the proper place to ask for help is the VPN's developers as it's not an Apple product and we can't speak to the inner working of a non Apple app.


The developer's are responsible for making their product work with macOS, not the reverse.


Contact Forticlient

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User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
139,829 points

Sep 4, 2023 8:25 AM in response to ku4hx

Poisoning Internet performance:


By far the easiest way to cause poor performance, instability, overheating and crashing is to install ANY third-party speeder-uppers, Cleaners, Optimizers, or Virus scanners. or a VPN that you installed yourself.


The idea that a third party, with no special knowledge of the inner workings of MacOS, can somehow find a simple way to protect your computer — that is not already being done by MacOS itself — suggests that the MacOS developers are somehow "holding out on you". That is absurd.


You should remove any and all (other than Apple built-in) virus scanners, speeder uppers, optimizers, cleaners, App deleters or VPN packages you installed yourself, or anything of that ilk.


Effective defenses against malware and ot… - Apple Community





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User profile for user: BobTheFisherman
BobTheFisherman
User level: Level 10
84,799 points

Jan 1, 2024 7:29 PM in response to lukmanulhakimd

lukmanulhakimd wrote:

okay that kind of response is acceptable but the previous one? nah you're just trying to look cool

Why would you respond in such a way to a volunteer who is trying to help you. We are all users like you here. And FWIW, I agree that you need to contact your organization to which you are trying to create the VPN tunnel. Only they control the configuration required to connect to their VPN server. And to be fair, you never mentioned that your VPN was point to point to your organization's private network when you first posted.

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User profile for user: AhmedMR93
AhmedMR93 Author
User level: Level 1
4 points

Sep 5, 2023 12:11 AM in response to ku4hx

hello


it seems like the Forticlient can not make a connection at all. No VPN profile is configured.


The logs from the VPN client as below:

20230904 15:10:44 TZ=+0200 [FortiTray:INFO] AppDelegate.swift:135 App is ready

20230904 15:10:44 TZ=+0200 [FortiTray:INFO] AppDelegate.swift:148 Configuration is ready

20230904 15:10:44 TZ=+0200 [FortiTray:INFO] AppDelegate.swift:269 Privileged helper was installed.

20230904 15:10:44 TZ=+0200 [FortiTray:INFO] AppDelegate.swift:142 Privileged helper is ready

20230904 15:10:44 TZ=+0200 [FortiTray:EROR] ConfigManager.swift:1646 Data corrupted: Context(codingPath: [], debugDescription: "The given data was not a valid property list.", underlyingError: Optional(Error Domain=NSCocoaErrorDomain Code=3840 "Cannot parse a NULL or zero-length data" UserInfo={NSDebugDescription=Cannot parse a NULL or zero-length data}))

20230904 15:10:44 TZ=+0200 [FortiTray:EROR] AppDelegate.swift:430 Failed to get current VPN configuration, unable change VPN configuration

20230904 15:10:44 TZ=+0200 [FortiTray:INFO] AppDelegate.swift:154 Configuration is validated

20230904 15:10:44 TZ=+0200 [FortiTray:INFO] AppDelegate.swift:139 VPN system extension is ready

20230904 15:10:44 TZ=+0200 [FortiTray:EROR] ConfigManager.swift:1646 Data corrupted: Context(codingPath: [], debugDescription: "The given data was not a valid property list.", underlyingError: Optional(Error Domain=NSCocoaErrorDomain Code=3840 "Cannot parse a NULL or zero-length data" UserInfo={NSDebugDescription=Cannot parse a NULL or zero-length data}))

20230904 15:10:44 TZ=+0200 [FortiTray:INFO] VpnManager.swift:1458 Enable auto connect.

20230904 15:10:44 TZ=+0200 [FortiTray:INFO] AppDelegate.swift:516 Checking auto connect VPN (Startup)

20230904 15:10:44 TZ=+0200 [FortiTray:INFO] VpnManager.swift:1485 No VPN profile is configured, skip auto connect checking.

20230904 15:10:56 TZ=+0200 [FortiTray:INFO] VPNMessageBridge.m:440 Request VPN connect

20230904 15:10:56 TZ=+0200 [FortiTray:INFO] VpnManager.swift:1325 No VPN profile is configured.


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User profile for user: MO_fayed
MO_fayed
User level: Level 1
12 points

Nov 15, 2023 3:59 PM in response to HWTech

is there any solution for that error

20231115 07:42:32.493 TZ=+0200 [ServerCTL:DEBG] main:200 connect to service controller successfully

Logs/webfilter.log000666 000765 000000 00000016216 14525057760 014246 0ustar00mowheel000000 000000 20231023 02:38:03.550 TZ=+0300 [webfilter:INFO] main:349 Web filter service started

20231023 02:38:03.552 TZ=+0300 [webfilter:EROR] main:368 Webfilter is not authorized.

20231023 02:39:01.853 TZ=+0300 [webfilter:INFO] main:349 Web filter service started

20231023 02:39:01.855 TZ=+0300 [webfilter:EROR] main:368 Webfilter is not authorized.

20231023 02:39:03.571 TZ=+0300 [webfilter:INFO] main:349 Web filter service started

20231023 02:39:03.573 TZ=+0300 [webfilter:EROR] main:368 Webfilter is not authorized.

20231023 02:42:08.015 TZ=+0300 [webfilter:INFO] main:349 Web filter service started

20231023 02:42:08.016 TZ=+0300 [webfilter:EROR] main:368 Webfilter is not authorized.

20231023 02:42:09.445 TZ=+0300 [webfilter:INFO] main:349 Web filter service started

20231023 02:42:09.447 TZ=+0300 [webfilter:EROR] main:368 Webfilter is not authorized.


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User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
139,829 points

Nov 15, 2023 4:34 PM in response to MO_fayed

VPN software you installed yourself is JUNK!


VPN software makers try to lure you in with a promise of additional protection. Instead, you data is concentrated at the VPN provider's site so that they can pick trough it and steal your information before passing it on. In addition, some VPN software slo reads all your files, non-stop, ringing computer performance.


Your connections to web sites are encrypted. Your Wi-Fi is encrypted. You don't need no stinking VPN. if you are in the Federal Witness Protection Program, use Tor Browser instead.

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Forticlient VPN does not connected from Mac os 13.5.1 (22G90)

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