Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hii..Please help me to find recovery key

when I made my apple id in my new apple phone the notification is displayed to the recovery key is entered. but I do not my recovery key. what can i do for it?

iPhone 11, iOS 16

Posted on Sep 4, 2023 8:45 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 4, 2023 10:54 AM

The information below is based on Apple's support article: How to generate a recovery key - Apple Support with quoted excerpts. Each section outlines the different situations and the strategies that may relate to use of a recovery key. If you are not familiar with trusted devices and numbers, see this support article —> Two-factor authentication for Apple ID - Apple Support


- If you still have access to your Apple ID and password but have lost your recovery key:

"You can generate a new recovery key from Settings or System Preferences on a trusted device." Refer to the steps in How to generate a recovery key - Apple Support about how to do this on different types of equipment (Apple equipment only).


- If you have forgotten your Apple ID password, have lost your recovery key, but still have access to a trusted device.

"you can try to regain access using your trusted device protected by a passcode." The process is outlined in this support article: If you forgot your Apple ID password - Apple Support This does not involve using a recovery key.


- If you have a forgotten password and you do not have access to a trusted device:

"you can use your recovery key, a trusted phone number, and an Apple device to reset your password."


- If you have lost your recovery key and have lost access to both your account and trusted items:

A recovery key is designed as an alternative to Account Recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) which is where Apple helps you regain access to your account. However, "when you generate a recovery key, you can't use account recovery." You can try to contact Apple (see: Contact Apple for help with Apple ID account security - Apple Support ), but to me the previous statement implies that setting up a recovery key excludes Apple from being able to do anything. Apple says: "Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently."




6 replies
Question marked as Top-ranking reply

Sep 4, 2023 10:54 AM in response to saniru225

The information below is based on Apple's support article: How to generate a recovery key - Apple Support with quoted excerpts. Each section outlines the different situations and the strategies that may relate to use of a recovery key. If you are not familiar with trusted devices and numbers, see this support article —> Two-factor authentication for Apple ID - Apple Support


- If you still have access to your Apple ID and password but have lost your recovery key:

"You can generate a new recovery key from Settings or System Preferences on a trusted device." Refer to the steps in How to generate a recovery key - Apple Support about how to do this on different types of equipment (Apple equipment only).


- If you have forgotten your Apple ID password, have lost your recovery key, but still have access to a trusted device.

"you can try to regain access using your trusted device protected by a passcode." The process is outlined in this support article: If you forgot your Apple ID password - Apple Support This does not involve using a recovery key.


- If you have a forgotten password and you do not have access to a trusted device:

"you can use your recovery key, a trusted phone number, and an Apple device to reset your password."


- If you have lost your recovery key and have lost access to both your account and trusted items:

A recovery key is designed as an alternative to Account Recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) which is where Apple helps you regain access to your account. However, "when you generate a recovery key, you can't use account recovery." You can try to contact Apple (see: Contact Apple for help with Apple ID account security - Apple Support ), but to me the previous statement implies that setting up a recovery key excludes Apple from being able to do anything. Apple says: "Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently."




Sep 5, 2023 9:10 AM in response to saniru225

The information I provided earlier is all I know about recovering a recovery key. If you had your Apple ID and password then you should have been able to reset the key by logging into your account. A recovery key substitutes for account recovery but since you had your Apple ID and password then you wouldn't need to use account recovery.


I am apparently not understanding your situation and you may wish to ask Apple. Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support


Sep 5, 2023 2:42 AM in response to Limnos

I have access to my Apple ID and password but have lost my recovery key. I followed following steps. But before generating a new recovery key they asking me to enter my previous recovery key. My phone was locked yesterday by myself. Beacuse of that I had to erase my phone. Again I logged using my Apple ID. In settings they asked me to update my Apple ID. But when I update it they are asking my recovery key(28 characters). Please be kind to help me to recover my data asap.

Hii..Please help me to find recovery key

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.