Level 1

4 points

Face ID is not working

Face ID in not working detected with the TrueDepth camera Face ID has been disabled

Posted on Sep 4, 2023 10:20 AM

Reply

Top-ranking reply

Community+ 2026

Level 10

750,057 points

Posted on Sep 4, 2023 10:21 AM

This is generally a hardware issue. If the unit's on an OS version older than 16.6, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

(244044)

View in context

Similar questions

1 reply

Top-ranking reply

Community+ 2026

Level 10

750,057 points

Sep 4, 2023 10:21 AM in response to murad95

This is generally a hardware issue. If the unit's on an OS version older than 16.6, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

(244044)

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID is not working

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up