I just purchased Indiana Jones "Dial of Destiny" and it will not load to play. Can you help me out?

The movie will not load to begin. Just goes around in circles

Posted on Sep 4, 2023 11:21 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2023 11:43 AM

Hi TerrySchn,


Thanks for posting in Apple Support Communities! If you're having issues with the Apple TV app specifically, we suggest ensuring your software is updated to the latest version. Outdated software can cause things to misbehave. Should it continue, follow the guidance below from the article If you can't watch or stream movies and TV shows in the Apple TV app:


"If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices."


Restarting your device is also a great step to try as restarting can fix many issues.


Hope that helps!

1 reply
Question marked as Top-ranking reply

Sep 5, 2023 11:43 AM in response to TerrySchn

Hi TerrySchn,


Thanks for posting in Apple Support Communities! If you're having issues with the Apple TV app specifically, we suggest ensuring your software is updated to the latest version. Outdated software can cause things to misbehave. Should it continue, follow the guidance below from the article If you can't watch or stream movies and TV shows in the Apple TV app:


"If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices."


Restarting your device is also a great step to try as restarting can fix many issues.


Hope that helps!

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I just purchased Indiana Jones "Dial of Destiny" and it will not load to play. Can you help me out?

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