I bought a pre own iPad from a Rent to Own store . But I can not use this iPad cause the previous owner didn’t log with their Apple ID

Please I need help !! I bought a pre owned iPad from a rent to own store. The previous owner did not log with their Apple ID and password

Posted on Sep 4, 2023 12:40 PM

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Posted on Sep 4, 2023 12:42 PM

There is no way to use it without the assistance of the previous owner. Take it back to the store where you bought it and try to get a refund.

Also see: Activation Lock for iPhone, iPad, and iPod touch - Apple Support


3 replies

Sep 4, 2023 12:42 PM in response to Reneblack

If you see an "iPhone Locked To Owner" message:


Take it back to the person from whom you received it. Get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Unless you have the account information that set the lock, or the original receipt from Apple, you cannot remove the lock; recycle the device. Read this article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support


From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."




I bought a pre own iPad from a Rent to Own store . But I can not use this iPad cause the previous owner didn’t log with their Apple ID

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