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Trying to update payment method after previous card information was defrauded.

I went into settings menu to add new debit card but it is grayed out a won’t let me I. To add new one and the one listed is discontinued due to fraudulent charges made on that account.


[Re-Titled by Moderator]

iPhone 12, iOS 16

Posted on Sep 4, 2023 6:00 PM

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Question marked as Best reply

Posted on Sep 4, 2023 6:14 PM

The Related Article above your name on this page, that you were reading just before you posted here, has the answer to your question. If the Related Article doesn't provide sufficient information please post back with more details about the issue and another user in this user-to-user forum will try to help.


You must add the new card before removing the old card. If you have a problem adding the new card contact the card issuer. If it declines the card a “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • The card was not issued in the country of the iTunes store
  • You are connected through a VPN provider that does not terminate in the country of the iTunes store you are connected to.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support

1 reply
Question marked as Best reply

Sep 4, 2023 6:14 PM in response to Mhs1920

The Related Article above your name on this page, that you were reading just before you posted here, has the answer to your question. If the Related Article doesn't provide sufficient information please post back with more details about the issue and another user in this user-to-user forum will try to help.


You must add the new card before removing the old card. If you have a problem adding the new card contact the card issuer. If it declines the card a “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • The card was not issued in the country of the iTunes store
  • You are connected through a VPN provider that does not terminate in the country of the iTunes store you are connected to.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support

Trying to update payment method after previous card information was defrauded.

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