Apple Pencil keeps disconnecting

Hello, I checked out my iPad Air 5th Generation and Apple Pencil on Friday, 30 September 2023 using Education Price. I received the them on Saturday, 2 September 2023.


I've been using the Apple Pencil (2nd Generation)since I firstly received it until today and I noticed that it keeps disconnecting when the Apple Pencil's battery reached 60%.


I tried 'Forget this Device' and restart the iPad, but it still not working.


What should I do?

Apple Pencil (2nd generation)

Posted on Sep 4, 2023 10:20 PM

Reply
3 replies

Sep 5, 2023 6:11 PM in response to puteri224

Hello puteri224,


We would like to see how we can help you with your new iPad and Apple Pencil disconnecting unexpectedly. Are you using a specific app when this happens, or does it happen with multiple apps? Let's start by making sure you have the latest version of iPadOS with the steps in this link: Update your iPhone or iPad - Apple Support


"Update your iPhone or iPad wirelessly

  1. Back up your device using iCloud or your computer.
  2. Plug your device into power and connect to the internet with Wi-Fi.
  3. Go to Settings > General, then tap Software Update.
  4. If you see more than one software update option available, choose the one that you want to install.
  5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."


Get back to us with these details so that we have a better understanding of the issue, and we can go from there.


Cheers!



Sep 7, 2023 12:21 AM in response to Sean_B1

Hi, thank you for your response. My iPad and Iphone are on the latest update. It happens on mutiple apps and in general I can't even swipe on the screen suddenly.


I also noticed that the battery when down quickly from 100% to 70% within 1 hour even though I'm not using it continuously. I have to keep connecting it to my iPad frequently especially when the battery reaches 50-60%. It reaches percentages 50-60 within 1-3 hours. I'm wondering if the problem is the Apple Pencil itself? It could be malfunctioning.



Apple Pencil keeps disconnecting

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