older macbook frozen during update

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older macbook frozen during update

My partner has an older MacBook and he started trying to install updates a few days ago. Since then, it's been stuck on the screen with the logo, the status bar, and "Estimating Time Remaining." He turned the wifi off on it before he started the update. Could that be the problem?

We tried waiting, but nothing changed after around 8 hours. We tried restarting it but it just went back to that screen. When we follow instructions to try to get it into safe mode, it just immediately comes back on that screen and starts restarting over and over.

I don't know exactly how old it is, but I know it's probably at least 10 years old. I have no idea what he was updating to or updating from and I don't know how to find anything out because we can't get off of this screen. Is there anything else I should be doing?

Posted on Sep 5, 2023 12:27 AM

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Answer 1

TheLittles

Level 10

204,261 points

Sep 5, 2023 12:42 AM in response to thepumpkinbombisalie

thepumpkinbombisalie Said:

"older macbook frozen during update: My partner has an older MacBook and he started trying to install updates a few days ago. Since then, it's been stuck on the screen with the logo, the status bar, and 'Estimating Time Remaining.' He turned the wifi off on it before he started the update. Could that be the problem?[...]"

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Troubleshooting a Stalled Mac Update:

A. Restart your Router:

Power off your router for 30 seconds and then power it back on.

B. Use Ethernet:

Alternatively to using WiFi, try using Ethernet to perform the update.

C. Boot in Internet Recovery Mode:

Simultaneously hold down [Option-Command-R] at the time of boot. It will install off of Apple's servers, over-the-Internet.

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older macbook frozen during update

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