my account is locked
I was sent instructions to reset the password to my mail which is attached
I only have icloud mail connected.
I can't access this email because iCloud is blocked.
my device is also locked
What do i do
answer this icloud email
[Edited by Moderator]
Hi lahmaju,
If your iCloud account has been locked, then we suggest that you try the steps here: If your Apple ID is locked or disabled - Apple Support
If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:
* “This Apple ID has been disabled for security reasons”
* "You can't sign in because your account was disabled for security reasons"
* "This Apple ID has been locked for security reasons"
You need to reset your password to regain access. Learn how to reset your password.
We recommend the steps above because they will show you what to do if your Apple ID is locked.
You also mentioned that your device is locked. If that's the case, then the links below will help you.
If you forgot your iPhone passcode - Apple Support
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
If you’re still experiencing the same issue, then, we suggest that you contact Apple Support directly so that they can work with you to find a solution.
You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service.
Thank you for participating in the Apple Support Communities.
Cheers!
Hi lahmaju,
If your iCloud account has been locked, then we suggest that you try the steps here: If your Apple ID is locked or disabled - Apple Support
If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:
* “This Apple ID has been disabled for security reasons”
* "You can't sign in because your account was disabled for security reasons"
* "This Apple ID has been locked for security reasons"
You need to reset your password to regain access. Learn how to reset your password.
We recommend the steps above because they will show you what to do if your Apple ID is locked.
You also mentioned that your device is locked. If that's the case, then the links below will help you.
If you forgot your iPhone passcode - Apple Support
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
If you’re still experiencing the same issue, then, we suggest that you contact Apple Support directly so that they can work with you to find a solution.
You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service.
Thank you for participating in the Apple Support Communities.
Cheers!
icloud locked
