How do I get the "Unknown Part" message to stop?
How do I get the Unknown Part message to stop?
[Re-Titled by Moderator]
Windows, Windows 6
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You can continue to find trusted guidance and support on the official Apple Support site.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
How do I get the Unknown Part message to stop?
[Re-Titled by Moderator]
Windows, Windows 6
A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support
An Unknown Part message appears if the part installation is incomplete or if the part:
- Was replaced with a nongenuine part (e.g., you had it repaired with a third party service that did not use an Apple component)
- Was already used or installed in another iPhone
- Isn't functioning as expected
If the reason isn't immediately apparent, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
"You will see a notification on your Lock screen for the first 4 days that you use your device and in the Settings app for 15 days. After that period, you can find the notification by going to Settings > General > About." - Apple Recommended reply by ASC contributor ckuan https://discussions.apple.com/thread/253100787?answerId=255812114022#255812114022
A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support
An Unknown Part message appears if the part installation is incomplete or if the part:
- Was replaced with a nongenuine part (e.g., you had it repaired with a third party service that did not use an Apple component)
- Was already used or installed in another iPhone
- Isn't functioning as expected
If the reason isn't immediately apparent, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
"You will see a notification on your Lock screen for the first 4 days that you use your device and in the Settings app for 15 days. After that period, you can find the notification by going to Settings > General > About." - Apple Recommended reply by ASC contributor ckuan https://discussions.apple.com/thread/253100787?answerId=255812114022#255812114022
That’s really too bad. You should have had the repair done by an authorized service provider.
You can ask Apple if they will replace the screen properly, with genuine Apple parts, but don’t be surprised if they refuse to touch it now that it’s been tampered with.
The message serves as a warning that non-Apple parts have been installed by an unauthorized party.
My screen cracked and had it replaced. My iPhone is working well. The message is distracting and would like it to go away.
How do I get the "Unknown Part" message to stop?