Apple Messages on MacBook Pro crashes when trying to print

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Apple Messages on MacBook Pro crashes when trying to print

Messages crashes repeatedly when I select a conversation and then try to print it. I've attempted to do this 10 times and nothing works. I cannot find any helpful information on the Internet. The message thread is approximately 10 months old with photo attachments that I need for documentation. I cannot delete the photo attachments as they are an integral part of the conversation. I cannot screenshot it as it will take far too long.

Why is Messages crashing and what is the fix?

MacBook Pro 17″, macOS 10.13

Posted on Sep 5, 2023 11:34 AM

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Answer 1

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ldubeiws Author

Level 1

15 points

Sep 6, 2023 10:51 AM in response to Ben_Z1

If the app were frozen I would have stated so. Of course my MacBook Pro is updated. I would not have reached out if it were not. your response is applicable to the issue. Fortunately I was able to reach Apple Support Chat and we discovered the fix. If there any vCards or Shared Contact cards in the text thread and you try to print the thread or conversation then the app crashes. You must remove the vCard(s) first before printing. I screenshot the two vCards for documentation before O deleted them in the thread and then successfully printed to pdf.

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Answer 2

Ben_Z1

Community Specialist

Sep 6, 2023 9:55 AM in response to ldubeiws

Hi there ldubeiws,

If the Messages app is closing unexpectedly on your Mac, these steps from If an app freezes or quits unexpectedly on Mac can help resolve what's happening:

* If the app is frozen and unresponsive, force quit the app (you may lose unsaved changes). Choose Apple menu > Force Quit, select the app in the dialog that appears, then click Force Quit.

* If the app quit, reopen it by clicking Reopen in the dialog that appears.

* Restart your Mac by choosing Apple menu > Restart.

* Read the app’s documentation to see whether it’s compatible with your version of macOS.

* Open another file in the app. There may be a problem with the original file.

* Check for updates to your software.

* Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.

* Uninstall any app plug-ins or enhancements from other manufacturers.

* If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.

* Diagnose problems with your Mac. These tools can tell you if hardware you installed, such as additional memory, is incompatible, improperly installed, or defective.

* Restart your Mac in safe mode.

We hope that helps!

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Apple Messages on MacBook Pro crashes when trying to print

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