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No reset text sent to unlock iPad

Locked out of my kids ICloud account. I asked for a reset of the password. A text was supposed to be sent a few days ago. No text. Tried again. was supposed to receive one today, no text.

iPad 2, iOS 9

Posted on Sep 5, 2023 4:42 PM

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Question marked as Top-ranking reply

Posted on Sep 5, 2023 6:21 PM

Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.


During the wait period make sure you are also following How to use account recovery when you can’t reset your Apple ID password - Apple Support


  • If you submitted your account recovery request with iforgot.apple.com through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery. 
  • To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete. 



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Question marked as Top-ranking reply

Sep 5, 2023 6:21 PM in response to MyKidLockedHimselfOut

Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.


During the wait period make sure you are also following How to use account recovery when you can’t reset your Apple ID password - Apple Support


  • If you submitted your account recovery request with iforgot.apple.com through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery. 
  • To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete. 



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No reset text sent to unlock iPad

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