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Unable to import photos to my ipad from camera via usb connection, red exclamation mark

I’ve got a cannon power shot g3 and I’m unable to import the photo’s to my gallery. My ipad recognizes the camera and my camera is in sharing format. But after I try to import the first time it throws the red exclamation mark in the lower left. I can see the photos in the file but are unable to open them full screen. I’ve imported photos from a Sony handycam that were lower quality, I’ve been unable to do videos. If anyone has any suggestions please let me know thanks!

iPad Pro, iPadOS 16

Posted on Sep 6, 2023 10:20 AM

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3 replies

Sep 12, 2023 8:22 AM in response to Sheree_P

I’ve gone through these steps. I’ve got it connected via usb, the care in the camera isn’t compatible with the as card reader so usb seems to be my only option Read the manual on my camera and I’m not seeing why it won’t import my photos. I can see the actual pictures in the gallery beneath where my ipad recognizes the camera in the gallery however when I try to import I can’t save anything it puts red exclamation marks on everything, where would I go from here

Sep 7, 2023 9:02 AM in response to d00m3r

Hey d00m3r,


The steps below may help with importing videos to your iPad. You can also view them here: Import photos and videos to iPad.

1. Insert the camera adapter or card reader into the Lightning or USB-C connector on iPad.
2. Do one of the following:
* Connect a camera: Use the USB cable that came with the camera to connect the camera to the camera adapter. Turn on the camera, then make sure it’s in transfer mode. For more information, see the documentation that came with the camera.
* Insert an SD memory card into the card reader: Don’t force the card into the slot on the reader; it fits only one way.
* Connect an iPhone, iPad, or iPod touch: Use the USB cable that came with the device to connect it to the camera adapter. Turn on and unlock the device.
3. Open Photos on your iPad, then tap Import.
4. Select the photos and videos you want to import, then select your import destination.
* Import all items: Tap Import All.
* Import just some items: Tap the items you want to import (a checkmark appears for each), tap Import, then tap Import Selected.
5. After the photos and videos have been imported, keep or delete them on the camera, card, iPhone, iPad, or iPod touch.
6. Disconnect the camera adapter or card reader.

If you continue to have issues, this article from Canon's support may help: Canon Knowledge Base - Sending images from a camera to an iPhone (PowerShot G3 X). The article says iPhone, however, it mentions "iPhones and iPads are collectively referred to as 'smartphones'."


Hope this helps. Take care.

Unable to import photos to my ipad from camera via usb connection, red exclamation mark

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