Related Article: If your Apple ID is locked or disabled

My Apple ID got disabled. And I cant reset my password as it keeps saying "This Apple ID is not active" what do I do please?

I was using my iPhone like every other day, and I got a prompt saying I should verify my Apple ID. I don't use my Apple ID password anywhere else, so I entered it a couple of times and then I got an on-screen message saying my identity couldn't be verified. Then It got disabled.


The most frustrating thing is that a couple of months, my sister helped me set up a screen time passcode so I can only use my phone for a specified length of time in a day. And now, she can't remember the screen time passcode.


All I can do right now is use my face ID or phone passcode to unlock my phone, and that's it. I'm blocked from other iCloud features.


Is there a way around this? To maybe reactivate my Apple ID so I can reset my password?


I need help, please. I'm so confused.

iPhone 11

Posted on Sep 6, 2023 12:20 PM

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Posted on Sep 6, 2023 12:21 PM

Click here and ask the iTunes Store staff for assistance.


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My Apple ID got disabled. And I cant reset my password as it keeps saying "This Apple ID is not active" what do I do please?

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